FAQs

Can’t find an answer to your question?

Feel free to contact us at merch@chaingpt.org

Orders

How do I place an order?

Simply browse our collection, select your desired items, add them to your cart, and proceed to checkout.

Can I cancel/change my order?

Orders can be modified or canceled within 24 hours of placement. Contact our support team at merch@chaingpt.org  for assistance

Shipping

What shipping methods are available?

We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your location.

Do you ship internationally?

Yes, we ship to most countries. International shipping fees apply and delivery times may vary. Countries we don't ship: Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Gaza Strip region in Palestine, Ecuador, Cuba, Iran, Syria, and North Korea.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

What should I do if my package is lost or damaged?

Contact us at merch@chaingpt.org with your order details, and we will assist you in resolving the issue.

Returns and Exchanges

What is your return policy?

Items must be returned within 30 days of receipt in their original condition. Please contact (Store email) to initiate a return.

Are there any items that cannot be returned?

Customized or personalized items and sale items cannot be returned unless they are defective.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

How do I return an item?

Email merch@chaingpt.org with your order number and reason for return. You will receive instructions on how to send back the item.

How long does it take to process a return?

Once we receive and inspect your return, refunds are processed within 5-7 business days back to your original payment method.

Can I exchange an item?

Yes, return the original item and place a new order for the desired size or color. Follow the return process to initiate this.

What if I receive a damaged or incorrect item?

Contact us immediately at returns@chaingpt.com, and we will arrange for a replacement or refund.

Product Information

How do I know what size to order?

Refer to our size chart available on each product page to ensure you select the right size.

What materials are used in your clothing?

Detailed product descriptions, including materials, are available on each product page.

Payments

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options available at checkout.

Is my payment information secure?

Yes, we use secure payment gateways and encryption to protect your personal information.

Customer Support

How can I contact customer support?

You can reach us at merch@chaingpt.org or maybe telegram user or discord ticket system for any assistance.

What are your customer service hours?

Our customer service team is available Monday to Friday. Customers should expect responses to e-mails within 1-2 business days through e-mail.