FAQs

We offer standard shipping. Shipping costs and delivery times vary based on your location.

Yes, we ship to most countries. International taxes may apply and delivery times vary. Countries we don't ship: Belarus, Crimea, Cuba, Ecuador, Iran, Korea, Luhansk, North Russia, Syria, Turkey, Ukraine, and any regions in conflict.

Once your order is shipped, you will receive a tracking number via email.

Contact us at merch@chaingpt.org with your order details, and we will assist you in resolving the issue.

Defective items must be returned within 30 days of receipt in their original condition. Please contact merch@chaingpt.org to initiate a return.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Email merch@chaingpt.org with your order number and reason for return. You will receive instructions on how to send back the item.

Once we receive and inspect your return, refunds are processed within 5-7 business days back to your original payment method.

Yes for defective items, return the original item and place a new order for the desired size or color. Follow the return process to initiate this.

Contact us immediately at merch@chaingpt.com, and we will arrange for a replacement or refund.

Refer to our size chart available on each product page to ensure you select the right size.

Detailed product descriptions, including materials, are available on each product page.

We accept major credit cards, PayPal, and other secure payment options available at checkout.

Yes, we use secure payment gateways and encryption to protect your personal information.

You can reach us at merch@chaingpt.org, Telegram, or our Discord ticket system for any assistance.

Our customer service team is available Monday to Friday. Customers should expect responses to e-mails within 1-2 business days through e-mail.